These park rules are in place for the good management of Kippford Holiday Park and the benefit of all who use it. These rules form part of the Licence Agreement that is the contract between us for your occupation of a pitch on the park. They should be read alongside your Licence Agreement.
The park rules do not affect anything to which you are entitled under the terms of your Licence Agreement.
The expression ‘you’/’your’ means the caravan Owner and/or occupier (and this includes anyone using or hiring the caravan from you). The expression ‘we’/’us’/’our’ refers to the Park Owner.
Please make sure that anyone using the caravan is aware of the park rules.
The Licence Agreement sets out the principles under which Kippford Holiday Park operates. Where no specific mention is made regarding any particular subject within the Purchase and Licence Agreements or Park Rules, the principles contained in those documents will be taken as applicable in any cases of complaint or disagreement between Kippford Holiday Park and Owners of holiday homes.
You are reminded that breach of these rules is a breach of your Licence Agreement and could result in termination of the Licence Agreement.
Reception is open Monday to Saturday from 9am to 5pm. The emergency phone is on outwith office hours.
The location of duty staff will be shown beside the Reception door. Where possible, routine matters should be left for when Reception is open. Duty staff are contactable outwith office hours in the event of an emergency.
Messages & Deliveries will be taken for Owners but, except in emergencies, they will not be delivered personally. There is a mail & parcel delivery point inside Reception which Owners should check regularly. The telephone answer machine is switched on in the evenings and messages may not be picked up until the following morning.
Accounts which are not paid within 30 days may attract interest from the due date at 4% over the base rate of Barclays Bank, unless prior written agreement of the Management has been received.
Failure to pay could result in the termination of your Licence Agreement and removal of the holiday home.
Payment of Pitch Fees may be made in full by 1 January or by 10 monthly standing order payments commencing 1 November the previous year to 1 August for the full year following. Pitch fees are not refundable in the event of caravan damage, inclement weather or lack of use for whatever reason.
Payment of the Pitch Fee and other accounts due entitles the Owner to keep the holiday home on the designated pitch, for the appropriate period only.
‘Rates’ (these include Council Rates, charges for water and sewage systems, refuse collection and removal, and similar associated costs) are due in full upon being invoiced. Rates cover the period 1 April to 31 March each year and are normally invoiced in June.
We recommend that Owners (of holiday homes whether single or twin unit ‘lodge style’ units) insure through the Park agency – Arthur J. Gallagher Insurance Brokers Ltd. Holiday Homes, Touring Caravans on Seasonal Pitches and all other goods and equipment should be fully insured. The Park accepts no responsibility or liability for damage caused to any person or property by uninsured Owners. No liability will be accepted by the Park in the event that any Owners, Guests or other persons’ possessions are not adequately insured, nor will the Park accept that there is a liability upon the Park to ensure that Owners, Guests and other persons are adequately insured. Owners are to ensure that the level of contents cover suggested is satisfactory.
‘Kippford Holiday Park’ is an appointed representative of Arthur J. Gallagher Insurance Brokers Limited which is authorised and regulated by the Financial Conduct Authority. Registered Office: Spectrum Building 7th Floor, 55 Blysthwood Street, Glasgow, G2 7AT. Registered in Scotland. Company Number: SC108909.
LIABILITY & ACCESS
Owners agree that Park staff have the right to enter holiday homes in the event of any perceived danger or risk to others and have Owner’s permission to do so.
You are solely responsible for securing your holiday home. Neither the Park Management, nor their employees, shall be held liable for any loss, damage or theft to or from any holiday home or other possessions or property, nor for injury, accident or mishap to any person or their possessions on or off the Park, except where negligence by the Park Management or Staff is proved.
You are responsible for the external cleanliness of the caravan and for keeping the area around the caravan clean and tidy.
During the winter months, frost protection and the drain down of water is the responsibility of the holiday home Owner. You must ensure all gas, electricity and water connections are switched off when the caravan is unoccupied. Should you require the assistance of a local plumber this can be co-ordinated by Park staff, but only on receipt of written instructions. We recommend the curtains of your holiday home are drawn back and all items of value removed when unoccupied.
If you experience any problem with the Park’s electrical, gas or water system, you should contact us. You must not attempt to work on any part of the Park’s electrical, gas or water system yourself; this includes any installations on the pitch.
You must not introduce any foreign items into the drainage system including cleaning cloths, nappies, sanitary towels, condoms, cooking fat, engine oil, grease or paint.
We do not permit the erection of fences or any means of enclosure of a pitch. Sheds are also not permitted on Park.
Owners are required to obtain written permission from the Park if they wish to:
- Alter verandas, patios, steps or parking arrangements.
- Landscape the ground in the vicinity of their pitch.
- Obtain a storage box.
The Park reserves the right to do any or all of the above works as may be agreed and to charge for so doing, as well as to refuse to permit such work to be done. Please contact Reception for details of current labour charges.
You should use the Park safely and should not cause danger to others.
You should obey all health and safety notices displayed on the Park and act on the reasonable instructions of Park staff in matters of health and safety.
You must ensure that all occupants of your holiday home are familiar with the location of the Fire Points and the contents of the Fire Notices displayed at each point.
You must not store fuels or combustible materials other than LPG containers beside your holiday home on the Park.
Some grassed areas of the Park are extremely slippery due to fungal growth amongst the moss in the grass. Care should be taken and paths used.
PERMITTED NUMBER OF OCCUPANTS
Your holiday home may not be used for sleeping a number of persons greater than the ‘maximum sleeping capacity’ stipulated in your Licence Agreement; if no number is stipulated then it may not be used for sleeping a number of persons greater than the number for which it was designed.
You should respect the privacy of other Owners and keep the noise to a minimum between the hours of 10pm and 10am. The Management’s decision in instances of concern or complaint is final.
You must keep away from any vacant pitches.
You may only consume alcohol within the boundaries of your holiday home, inside or on its deck outside, or on your pitch if a tourer or tent Owner.
You must not use fire hoses for any improper purpose including washing cars.
You must not fly kites, use drones, powered model aircraft or any other powered flying objects on the Park.
Chinese lanterns and fireworks are also prohibited.
Children under the age of 16 should not be left without an adult on the Park at any time. Young children must not be given the freedom of the Park after dusk. Park staff are entitled to escort any children who misbehave back to their Parent or Guardian, and to call the Police if they feel it necessary.
Children must not play on the play areas between the hours of 9pm and 9am. Other grassed areas should not be used for games.
Bicycles may not be ridden on grassed areas. After dusk (ie. after the automatic lights come on) front and rear lights must be used. Bicycles are subject to the 10mph speed limit. The main entrance area is not to be used by bicycles for safety reasons.
You may not ride bicycles, scooters (or similar) in such a manner as to cause a nuisance or undue noise.
You accept that in the event of persistent or serious misconduct by you or any of your occupiers, a breach of our behaviour standards, outlined in your Licence Agreement, may bring about the termination of your Licence Agreement.
Calor Gas is available in bottles. Only Calor empties can be accepted. Gas is delivered once a week, on a Friday, and orders must be in the office by Thursday afternoon. Gas required outwith our Friday delivery day will be delivered at an additional charge.
Electricity is metered separately at each pitch and charged for annually or twice per year as we feel appropriate.
A continuous supply of power or water is not guaranteed. A loss of supply is not a valid reason for a refund of Fees.
‘Underground’ services become the responsibility of the Caravan Owner as follows:
- Electricity – at the point of cable connection
- Water – at the outlet end of the stop tap
- Sewage – at the first joint above ground level.
The felling or trimming of trees or shrubs and using trees for fixing items to is strictly prohibited. If you find any tree or hedge a nuisance or unsatisfactory you should contact us; please do not deal with it yourself.
You must not plant any tree or shrub or dig any holes on the Park without discussing the matter with Park staff and obtaining consent.
You must not climb trees.
Owners must not unnecessarily drive over grassed areas.
When asked to move vehicles or other property to allow strimming, please comply. This is to reduce risk of damage to property.
You may only use washing lines of the rotary type, hook-on or folding airers. They must be removed and stored out of sight after use. You must site washing lines to avoid inconvenience to other Owners and park operations.
You must not deposit refuse outside your holiday home. You must use the refuse bins provided.
VEHICLES, DRIVING AND PARKING
You must ensure that all vehicles you use on the Park (and items towed by vehicles) are insured to the same level of cover as when for use on the public road.
Quad bikes, trail bikes and powered E-Scooters are not permitted on the Park.
You must drive all vehicles on the Park carefully and within the displayed speed limit (10mph).
You must hold a current full driving licence to drive any vehicle on the Park. You are not permitted to give anyone driving lessons.
Although private, the roads on the Park are still considered as being public roads and UK driving laws are applicable.
You must not park anywhere except in the permitted parking spaces.
Visitors’ cars must be parked only in the allocated parking spaces for visitors, or in any space which the people they are visiting allow them to use in their place.
You must not keep disused or unroadworthy vehicles anywhere on the Park. We reserve the right to remove any vehicle which is apparently abandoned.
Motor vehicle repairs must not be carried out on Park, but a recognised breakdown service may attend in the event of a breakdown.
Some Owners choose to let out their holiday home. Details of our rental policy is available on request.
The Owners will indemnify the Park for any damages to which the Park may become liable due to any defect in the holiday home or its equipment. All holiday homes are let at the risk of their Owner.
There is, of course, no objection to Owners allowing family or close friends the use of their holiday home, but it is important that the Owner is fully insured and has a current Gas Safety Certificate.
We stress that the safety of Guests is the responsibility of the Owner who should be satisfied that he/she is adequately insured in the event of any disaster.
We have seen a decline in demand for hot tubs in recent years. Coupled with the significant rise in running costs, and maintenance costs to comply with legionella control measures, we have taken a decision not to allow any more hot tubs on Park. The few hot tubs we have on Park are the responsibility of the holiday home Owner and will be phased out as and when we have such an opportunity.
Owners currently arrange their own mobile broadband service. Please contact Reception for further information.
Dogs are welcome on the Park but the following conditions must be observed:
- They must be kept on a lead when on the Park.
- Please carry with you the means to remove droppings.
- They are not permitted in the shower blocks, laundrette or play parks.
Any breeds of dog subject to the Dangerous Dogs Act 1991 are not permitted on the Park.
Cats are not encouraged due to our conservation concerns. If brought, they may only be kept inside the holiday home. They are not permitted to be on verandahs/patios or exercised outside unless on a lead.
Other small pets which live in a cage, aquarium or similar may be permitted.
Any pet you bring to the Park must be supervised and be under the control of a responsible adult at all times. This means you may not leave any pet or animal unsupervised in your holiday home or anywhere else on the park at any time, apart from small pets which live in a cage, aquarium or similar and which may be left safely for short periods.
If you see another pet anywhere on the Park which does not appear to be supervised by and under the control of a responsible adult, or whose behaviour gives a cause for concern, please contact Reception straight away.
Your Licence Agreement contains undertakings to not cause any nuisance, undue noise or disturbance. These extend to the behaviour of pets.
The Management retains the right to demand that any pets be removed from the Park at any time, for any reason whatsoever, including that of worry, fear or concern being caused or expressed by others.
Nothing in these Park Rules prevents you or any member of your party from bringing an assistance dog to the Park, or from using the dog exactly as at home if this is required to support a disability and Assistance Dogs UK or any successor body has issued an Identification Book or other appropriate evidence.
Where an Owner wishes to sell their holiday home, this will be done in accordance with the terms of the Licence Agreement. Private ‘For Sale’ notices are not permitted in holiday homes on the Park.
LEGAL, DATA PROTECTION, ETC.
The Park will require that all legal costs incurred in connection with the recovery of sums due or enforcement of good behaviour are paid in full by the Owner of the holiday home from which the problem emanated.
The Park keeps your personal details securely on computer and paper retrieval systems in line with General Data Protection Regulations (GDPR). The Park may contact you by telephone, letter or email to offer you services or for other reasons.
The Park will hold you to be in agreement with the above points unless you inform the Park in writing to the contrary.