Privacy Policy - Coastal KippfordCoastal Kippford
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Privacy Policy

Coastal Kippford Privacy Policy

This privacy policy sets out how Coastal Kippford uses and protects any information that you give us when contacting us by telephone, email, post, online or in person.

Coastal Kippford is committed to ensuring that your privacy is protected. Should we ask you to provide personal information (such as your name, address, email address, etc.) when using our services (brochure request, sales/rental/general enquiry, etc.) then you can be assured that it will only be used in accordance with this privacy statement.

Coastal Kippford may change this policy from time to time by updating this page to ensure our privacy policy meets current legislation and internet best practice. Please note that this policy only addresses our activities, and other websites to which this website links may have their own privacy policies and practices, which we do not control.

Data collectors are Charles Robin Aston and Gail Barbara Aston, whose place of business is Kippford Holiday Park (Coastal Kippford is the marketing name), Kippford, Dalbeattie, Kirkcudbrightshire, Dumfries and Galloway DG5 4LF. Telephone 01556 620 636. Email: info@coastalkippford.com

Our website is hosted by WP Engine within a UK data centre located just outside London.

This version of the privacy policy was last updated on 22 May 2018 and a historic version can be obtained by contacting us.

It is important that the personal data we hold about you is accurate and current. Please keep us informed of any changes.

What personal data the park collects

  • We collect certain personal information about you, including but not necessarily limited to your name, address, e-mail address, telephone number and other information about your interests.
  • If you choose to make a purchase of a holiday home or to make a booking through us we will collect details that you provide in relation to that purchase or booking. This is likely to include your name, contact details, payment details, information about people travelling with you, information about your purchase or booking and any additional information we may need to help meet your specific requirements.
  • If you choose to let your holiday accommodation with us we will collect details such as your name, contact details, bank account details and details regarding the accommodation you wish to let.
  • Information about your Internet usage, and your usage of our website.
  • Information about your computer including where available your browser type, your operating system and your IP address.

How personal data is collected

  • Information that you have provided at time of purchase of a holiday home or booking either by phone, online or through our agents.
  • Information that you have provided by completing forms on our website.
  • Information provided at time of registration or of posting material.
  • Participating in surveys or entering competitions.
  • Requesting further services
  • By customer feedback
  • We use Google Analytics service to track and monitor our website traffic. You can opt-out of having made your activity on our website available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/
  • We use Google AdWords remarketing services to advertise on third party websites to you after you visited our website. You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads
    For more information please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/
  • Facebook Pixel Retargeting service is provided by Facebook, Inc.
    For more information on the privacy practices of Facebook, please visit the Facebook Data Policy web page: https://www.facebook.com/about/privacy

Why personal data is collected

We use the information held about you in the following ways:

  • To administer the process of buying a holiday home and the use of a holiday home.
  • To enable us to complete your booking (if you are booking a holiday).
  • To enable us to advertise your holiday accommodation, transfer payments due to you and to provide related services (if you are letting your holiday accommodation through us).
  • To provide you with information and services that you have requested from us.
  • For statistical purposes when we evaluate our range of services.
  • To ensure website content is presented in the most effective manner
  • To allow you to participate in interactive features of our service where you have chosen to do so.
  • To contact you with similar promotional information we think may be of interest to you by email, from which you can unsubscribeat any time.
  • To update you about changes to the service of Coastal Kippford and the website.

When personal data is shared

In order to provide you with the products and services that we offer we may share your information with:

  • Our holiday booking system providers SuperControl.
  • Our preferred insurance provider (if you have purchased your own holiday home).
  • Other third parties who we work with to fulfil our obligation to you at your request such as our preferred plumber (if you have purchased your own holiday home).
  • Blinkered who presently are our marketing specialists – by way of a link to their Privacy Policy: https://www.wpsupportspecialists.com/privacy-policy/
  • We use a third-party service provider, who is presently Mailchimp to send you emails.
    Their Privacy Policy can be viewed at: mailchimp.com/legal/privacy/
  • Credit/debit companies

Your personal information will never be passed to anyone outside of Coastal Kippford, or those listed above without us first obtaining permission, unless we are obliged and permitted by law to do so.

THIRD PARTY DATA PROCESSORS

We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in GDPR. All of these third parties are EU-U.S. Privacy Shield compliant.

Cookie Policy:

How we use cookies

We may use cookies to:

  • Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.
  • Test content on our website. For example, 50% of our users might see one piece of content, the other 50% a different piece of content.

Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

Controlling cookies

You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies.

However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.

Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.

To learn more about cookies and how they are used, visit All About Cookies http://www.allaboutcookies.org/

How long personal data is kept

We will retain your personal data on our secure systems for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

You can ask us about retention periods for different aspects of your personal data by contacting our Data Protection Officer (DPO).

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which we may use this information indefinitely without further notice to you.

Change of purpose

Please note that we may process your personal data without your knowledge or consent where this is required or permitted by law.

However, if we need to use your personal data for a new purpose and the law allows us to do so, we will notify you and explain the legal basis for our actions.

What choices individuals have about the park’s processing of their data

We would like to send you information about our products and services. We may do this by post, telephone, email or SMS, unless you have told us that you do not wish to be contacted in this way.

If you would like to change any of your preferences relating to the way in which we may use your information for direct marketing, then please contact us by post or email sasha@coastalkippford.com.

You can opt out of all marketing communications at any time by unsubscribing.

Under the GDPR, individuals can:

  • Request access to, deletion of, or correction of their personal data.
  • Request their personal data be transferred to another person; and
  • Complain to the Information Commission Office (ICO).

Please contact our Data Protection Officer Sasha Dick on 01556 620 636 or by email sasha@coastalkippford.com

All subject access requests can be sent to the email provided.

You have the right to make a complaint at any time to the Information Commissioner’s Office (www.ico.org.uk). We would appreciate the chance to deal with your concerns first.

Your legal rights in more detail

You have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

We do not knowingly collect data relating to children.

No fee usually required You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

  • Become a property owner

    As a property owner, you can come on holiday whenever you like!

    We have a range of lodges & caravans for all budgets as well as plots for sale. Sounds Tempting? Then use our search function below to see what is available.
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  • Enquiry form

    • Thanks for contacting us. We would very much like to keep in touch with you after we have dealt with your request.
    • Don’t worry, you can change your mind at any time.

      Sadly, if we don’t receive your consent you will not hear from us again.

      Any personal data you do provide to us will be processed in accordance with the law and our privacy policy.
  • Request annual price list

    • Thanks for contacting us. We would very much like to keep in touch with you after we have dealt with your request.
    • Don’t worry, you can change your mind at any time.

      Sadly, if we don’t receive your consent you will not hear from us again.

      Any personal data you do provide to us will be processed in accordance with the law and our privacy policy.
  • Coastal Kippford (The new face of Kippford Holiday Park and Kipp Forest Lodges)

    Dalbeattie, Kirkcudbrightshire, DG5 4LF South West Scotland

    +44 (0)1556 620 636

    info@coastalkippford.com